May

18

Red Alert

May 18, 2007 |

Today we have introduced a new tweak to our internal systems, code named Red Alert.

We are always striving to improve our service levels, and to make sure that everything runs as smoothly as it can. Occasionally, and it really is very occasionally, things don’t go according to plan and it is vital that we react quickly to get things back on track.

We already have a very sophisticated customer service system but the new Red Alert tweak just makes it so much better. To give you an example how it works imagine that you inquired as to the delivery of your order. Currently we check our system to make sure it has been dispatched, grab the consignment note number and then check with our delivery company where it is. We can usually do that very quickly and give you an answer straight away, but we aren’t quite happy with that. So now we go a step further, not only do we check all those details we actually add your order to our alert system, this means that we make sure that the customer representative you spoke to or emailed will continue to monitor that order, until the blinds are in your hands, keeping you informed all the way through.

It’s a subtle tweak, and I may not have explained it very well, the upshot being that we think that our customers will get an even better service, especially when things go wrong.


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